Dayly — Privacy Policy

The platform under the name and style 'Dayly' — including the website www.bookdayly.com and the Dayly mobile applications available on Android and iOS (collectively, the "Platform") — is owned, operated and made available by Dayly Household Services Private Limited, having its registered office R1601, Eviva, Palava, Dombivali 421204 (hereinafter, "Dayly", "Company", "we", "us" or "our", which term shall include its assignees and/or successors-in-interest).

This Privacy Policy ("Privacy Policy") describes how Dayly collects, uses, stores, processes, discloses and otherwise handles personal information and other information in connection with your use of the Platform and the services offered through it (the "Services"). This Privacy Policy does not apply to information collected by any third party, including through any third-party site or service you may access through the Platform.

This document is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and is also aligned with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 (together, the "DPDP Act"), which govern the processing of digital personal data in India. Both frameworks currently apply on a transitional basis, and Dayly seeks to meet the higher of the two standards.

Please read this Privacy Policy together with our Terms of Use before you access the Platform or avail the Services.

This Privacy Policy applies to Users and Experts (each as defined in the Terms of Use). "You", "your" or "yourself" refers to any person who accesses or uses the Platform in any capacity. By using the Platform or the Services, or by otherwise providing us your information, you agree to this Privacy Policy and expressly consent to the collection, use, processing and disclosure of your Personal Information as described in this Privacy Policy. If you do not agree, please do not access or use the Platform or avail the Services. Capitalised terms not defined in this Privacy Policy shall have the meaning given to them in the Terms of Use.

We use Personal Information, Non-Personal Information and Voice Data to:

• Provide, operate and improve the Platform and Services;
• Identify and reach you, and confirm your identity and eligibility to use the Platform;
• Match you with Experts and facilitate the booking and delivery of Services;
• Process Fee payments;
• Convert speech into text, understand and confirm Voice Booking requests, and improve the reliability and performance of that feature;
• Send administrative notices and Service-related alerts, and — where you have consented — marketing communications;
• Analyse how the Platform is used, diagnose and resolve technical issues, and personalise your Platform/Service experience;
• Detect, investigate and prevent fraud, misuse, errors and other prohibited activity;
• Comply with our legal and regulatory obligations; and
• Conduct internal and market research, and administer contests, promotions or surveys.

We do not use your Personal Information or Location Data for advertising or marketing purposes beyond what is disclosed in this Privacy Policy, and we do not use Voice Data for advertising or marketing purposes at all.

Our primary basis for processing your Personal Information is your free, specific, informed and unambiguous consent, given through a clear affirmative action — such as accepting this Privacy Policy or granting a device permission (for example, location or microphone access). Certain processing may also be carried out without consent where permitted by law, such as to comply with a legal obligation or respond to a medical emergency, or as otherwise recognised as a legitimate use under the DPDP Act. Where we collect Sensitive Personal Data or Information (as defined under the SPDI Rules, such as payment information) or Voice Data, we seek your explicit, separate consent at the point of collection.

We request access to your device's location only to:

• Show you Experts and Services available near you;
• Verify the location at which a booked Service is to be, or is being, delivered;
• Enable live tracking during an active booking, where applicable; and
• Support fraud prevention and safety for in-home Service visits.

Location data is collected only while you are actively using the Platform for a booking or Service session — Dayly does not track your location continuously in the background. You may deny or revoke location permission at any time through your device settings; doing so may limit or disable features that depend on location, such as Expert matching.

Voice Booking is an optional feature that allows you to make service booking requests using your voice. When you choose to use this feature, the Dayly app records your voice only after you initiate recording and grant microphone permission.

Your voice recording is securely transmitted to Dayly's servers for processing. To convert your speech into text and interpret your booking request, Dayly uses trusted third-party cloud-based speech recognition and artificial intelligence service providers.

Your voice recording is processed solely for the purpose of understanding your booking request and providing the requested Service. We do not use your voice recordings for advertising or marketing purposes.

In summary:

• Voice recordings are collected only when you choose to use Voice Booking;
• Voice data is transmitted securely;
• Voice data is used only to provide the requested functionality;
• Voice data is not sold; and
• Voice Booking is optional — you can use Dayly to browse and book Services without it.

Cookies are small pieces of information saved by your browser onto your computer or mobile device ("Cookies"). We use Cookies to record aspects of your visit and to help provide uninterrupted service.

We may use Cookies, log files, device identifiers and web beacons to: remember information so you do not have to re-enter it; provide personalised content and information; monitor and improve the effectiveness of our Service; track aggregate usage and demographic patterns; diagnose or fix technical problems; and help you access your account efficiently after sign-in.

Third-party service providers may also use Cookies or similar technologies on the Platform to gather information about your usage patterns, including to optimise and personalise advertisements. Dayly does not control, and this Privacy Policy does not govern, Cookies placed by such third parties. Where available, these third parties may allow you to opt out of tailored advertising; opting out does not necessarily stop you from receiving advertisements generally.

We may disclose your Personal Information and Non-Personal Information to:

• Our affiliates, personnel, employees, Experts and consultants, as necessary to provide the Services;
• Third parties, where we believe in good faith that doing so is reasonably necessary to detect, prevent or address fraud, security or technical issues, or to protect the rights, property or safety of Dayly, our Users, Experts or the public, or as required or permitted by applicable law; and
• Third parties in connection with a business transfer (see Section 11).

Voice recordings and transcripts are shared only with service providers that are necessary to provide the Voice Booking feature (see Section 10). We do not sell your voice recordings, transcripts, or other Personal Information to third parties. Dayly does not permit unauthorised persons or organisations to use any information collected from you through the Platform.

Dayly may engage third-party service providers to perform functions on our behalf, including payment processing, cloud hosting, analytics, and customer communications (SMS/email/OTP). Our contractual arrangements with these providers restrict them from using your information except to provide these services to us, and they are not authorised to use your information for their own advertising or marketing purposes.

Personal Information and Non-Personal Information collected from you may be transferred to a third party as a result of a sale, acquisition, merger, asset sale, or bankruptcy involving Dayly. Any such transfer will be carried out in compliance with applicable data protection law, and Users will be informed of any material changes to this Privacy Policy resulting from such a transfer.

We cooperate with government and law enforcement authorities, and with private parties, to enforce and comply with the law. We may access, use, store, transfer and disclose your information, including to government, tax or law enforcement authorities, where we reasonably determine it is necessary and appropriate to: satisfy applicable law, regulation, government request or legal process; protect the safety, rights, property or security of Dayly, our Services, the Platform, or any third party; detect, prevent or address fraud, security or technical issues; or prevent or stop activity we consider illegal, unethical or legally actionable. Such disclosures may be made without prior notice to you where permitted by law.

Your Personal Information and Non-Personal Information may be transferred to, and processed at, a destination within or outside India, to the extent permitted under applicable law, including the DPDP Act. Depending on the technologies used to process Voice Booking requests, your information may be processed by trusted service providers located in jurisdictions outside your country of residence. Where such transfers occur, we require appropriate contractual and technical safeguards from the receiving party.

We retain Personal Information only for as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Voice recordings are processed for the duration necessary to complete your booking request and are not intentionally stored by Dayly after processing. Voice transcripts and related diagnostic information may be retained for a limited period to improve service quality, troubleshoot issues, maintain security, and comply with legal obligations; access to these records is restricted to authorised personnel.

If you have signed up for marketing communications, we retain the relevant Personal Information for as long as your consent remains in effect. If you wish to close your account or ask Dayly to stop using your Personal Information, contact us at cs@bookdayly.com. Even after account closure, Dayly may retain certain Personal Information as needed to comply with legal and regulatory obligations, resolve disputes, investigate or prevent fraud, and enforce our agreements.

Dayly has implemented reasonable security practices and procedures to safeguard your Personal Information and Non-Personal Information, and processes such information only in a manner compatible with the purpose for which it was collected. You can access your Personal Information through the Platform and request correction, amendment or deletion of inaccurate information.

Dayly uses commercially reasonable precautions — including physical, technical and procedural safeguards — to protect your information against loss, theft, unauthorised access, disclosure, alteration or misuse. No method of transmission over the internet is completely secure, and while we work to protect your information, we cannot guarantee absolute security. You are responsible for safeguarding your account login credentials.

In the event of a breach affecting your Personal Information, Dayly will take reasonable steps to notify affected Users and, where required under applicable law (including the DPDP Act), the Data Protection Board of India, without undue delay.

The Platform and Services are intended only for use by persons who are 18 years of age or older and competent to contract under the Indian Contract Act, 1872. We do not knowingly collect Personal Information, Location Data or Voice Data from children under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it. If you believe a child has provided us with information, please contact our Grievance Officer (Section 25).

Subject to applicable law, you have the right to:

• Access copies of your Personal Information (we may charge a reasonable fee for this);
• Correct or update inaccurate or incomplete Personal Information;
• Withdraw your consent at any time, with effect on our future processing of your Personal Information;
• Request erasure of your Personal Information, subject to our legal and regulatory retention obligations;
• Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity; and
• Seek redressal of grievances relating to your Personal Information through our Grievance Officer (Section 25).

To exercise any of these rights, email us at cs@bookdayly.com. We may need to verify your identity before acting on your request.

The Voice Booking feature is optional. You may continue using Dayly to browse Services and make bookings without using voice input.

You may deny or revoke microphone permission at any time through your device settings. Doing so will disable Voice Booking but will not affect other features of the application. Similarly, you may deny or revoke location permission at any time, which may limit features that depend on location (see Section 6).

You may decline to submit Personal Information or Non-Personal Information through the Platform, though certain features may then be unavailable to you. You may opt out of further marketing communications at any time after our initial communication. To be removed from the Dayly mailing list entirely, contact us at cs@bookdayly.com.

The Platform may contain links to other websites, platforms or services. Once you leave the Platform, you are subject to the privacy policy of that third party, and Dayly is not responsible for it. We encourage you to review the privacy policy of every third-party platform you visit. Access to any linked third-party platform is entirely at your own risk.

Except as set out in Section 9 and elsewhere in this Privacy Policy, Dayly maintains a strict no-spam policy and does not sell, rent, or otherwise share your e-mail address with a third party without your consent.

From time to time, we may post User testimonials, comments or reviews about the Services on the Platform, which may include Personal Information. We obtain your consent before posting your name alongside any such testimonial, comment or review.

Dayly may update this Privacy Policy from time to time to reflect changes in our information practices. Updates are effective upon posting of the revised Privacy Policy; where a change is material, we will notify you before it takes effect. We encourage you to review this page periodically. Your continued use of the Platform after a revised Privacy Policy is posted constitutes acceptance of the updated terms.

In accordance with the Information Technology Act, 2000, the rules made thereunder, and the Digital Personal Data Protection Act, 2023, the name and contact details of our Grievance Officer are set out below:

• Grievance Officer: Sapna
• Registered Address: R1601, Eviva, Palava- 421204
• Contact Number: +91 8828099700
• Email: cs@bookdayly.com

The Grievance Officer will endeavour to redress your grievance relating to your Personal Information within 7 (seven) days of receiving your written grievance at the details above.

If you have questions about this Privacy Policy, please contact us at cs@bookdayly.com.

By consenting to this Privacy Policy, you provide express consent to Dayly to collect, share, transfer, store, retain, disseminate and otherwise process your Personal Information and Non-Personal Information in accordance with this Privacy Policy. You may withdraw your consent, or request erasure of your Personal Information, at any time in accordance with Section 17. Upon verifying such a request, Dayly will, subject to its legal and regulatory obligations, delete the relevant Personal Information from its servers; Dayly may nonetheless retain a copy where required for periodic audits or as required under applicable law.

You confirm that you are a natural person aged 18 years or older, and are competent to enter into a valid contract under the Indian Contract Act, 1872.

This Privacy Policy is governed by the laws of India. The courts of competent jurisdiction in India shall have exclusive jurisdiction over any dispute arising out of, or in connection with, this Privacy Policy.

This document is an electronic record under the Information Technology Act, 2000 and the rules made thereunder, and does not require any physical or digital signature. Please ensure you read and understand this Privacy Policy before using the Platform, as you will be bound by its terms upon clicking "I Accept" or otherwise using the Platform. If you do not accept the terms of this Privacy Policy or the Terms of Use, please do not use the Platform or avail the Services. Your consent operates as a binding agreement between you and Dayly in respect of your use of the Platform.

YOU HAVE READ THIS PRIVACY POLICY AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.